Refund policy

Every VelmiGood piece is custom made for your order, so we handle returns differently from a stocked shop. Here is exactly what we do.

30-day remake guarantee

If your item arrives damaged, defective, misprinted, or different from what you ordered, email support@velmigood.com within 30 days of delivery with your order number and a photo. We will remake and reship the item free of charge, or refund you in full if you prefer. You do not need to send the item back.

Wrong size or change of mind

Because each piece is printed and cut to order, we cannot accept returns for change of mind, wrong size chosen, or personalization text entered incorrectly. Please check the size guide and your personalization text before ordering. If you notice a mistake, contact us within 12 hours and we will correct it before production starts.

Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase. After that the piece is in production and cannot be cancelled.

Lost in transit

If tracking shows no movement for 10 days or the parcel is confirmed lost by the carrier, we reship or refund in full.

How refunds are paid

Refunds go back to the original payment method within 5–10 business days after approval. You receive an email confirmation when the refund is issued.

Contact

VELMI GOODS LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
support@velmigood.com
Mon–Sat, 9:00 AM – 5:00 PM (MT). We answer within one business day.